* Our bus trips are quite cheap, however we do not provide food or drink. We recommend that you bring some snacks with you for the day. You can also buy food and drinks at the stops during the trip.
* Make sure you wear APPROPRIATE CLOTHING AND SHOES for walking outdoors and a bottle of WATER. Sunscreen is also recommended, particularly during summer. During winter, bring warm clothes that would be suitable walking around for at least 15 minutes.

Generally no (but there's some exceptions). Most of our sightseeing trips sell out and in this case, there is would simply no remaining spare seats on coach. In these cases you will be unable to board.

Attendees should purchase a ticket ahead of time in order to board in the morning.

You might be wondering if the experience is suitable if you are travelling alone. The answer is yes; our sightseeing tours regularly have around 10 solo trallers per trip.

Our tours are a great way to meet new people and we also help facilitate solo travellers by providing an introduction individuals in the morning. Plus: if you make a new friend, they can help you take photos throughout the day :-)

New To Melbourne is a social group for travellers, backpackers, international students and locals. We organise affordable events and bus tours with a focus on having making new friends, having fun and a drink or two and seeing amazing places on a budget.

Our customers have a lot to say about our experience (our trips and events).

Find out what people have written to us and on our Facebook page:
https://bit.ly/2YF5Tpr

* Our tours must leave on time to ensure that attendees have enough time at each stop. Please ensure you arrive 15 minutes prior to the departure time (at least!). Traffic delays (road works, public transport issues) can result in you possibly missing the bus. Please plan accordingly.
* No refunds will be given if you miss the bus, please ensure you allow time for travel delays getting to the meeting point.
* Refunds or date transfers made 7 days out from an event / tour date will incur a 50% cancellation fee. Refunds or date-transfers made 4 days out will incur a 100% cancellation fee.
* If you would like to request a refund (or date transfer), please submit your request via Eventbrite Eventbrite's Refund feature (do not use email). A quick google search will explain how you can do this.
* Transfer/resell of tickets to another person are not permitted.
* There is occassionally road delays due to things like traffic / road conditions etc. Delays or changes made to the itinerary in these cases are not subject to refunds/ reimbursements.
* Ticket dates can be transferred once, we cannot provide additional date transfers. Once tickets are transferred to another date (or person) they cannot be refunded.
* Breakdown refund policy: Please see the slide-deck below for information on our breakdowns and our refund policy:
https://bit.ly/2Pa8xA7

Groups above 15 people, please contact us.

For children / concession prices: Our *standard ticket price* is for: children, concession and adults. We do not offer a seperate ticket type for concession or childrens as our standard ticket price is already well below other bus operators concession price (you can check this on Google). Due to the low price of our standard ticket, we cannot our prices cannot be discounted further.

If you have 15+ people in your group or are looking for a private tour / transfer. Please contact us.

Private tours have the following advantages: Cheaper prices (often), custom itineraries, custom pickup location and more are possible through our private tour service.

We provide private tours for families, hen / bucks parties, birthdays, Christmas or Easter getaways, church / religious groups, sports / hobby groups etc. We provide all kinds of destinations and trip lengths like: 1 day trips, 2 day, 1 night trips or 3+ days to anywhere within Victoria and even interstate. See the slide-deck in the URL below for more information on our private group tours:
http://bit.ly/2PYQRb9